College & Research Libraries News

THE WAY I SEE IT: Only change is constant: Three librarians consider what their jobs will be like in five years

by Helen H. Spalding, Deborah Abston, and Mark Cain

Ed. note: This is the first in a series of columns in which we will invite librarians to comment on aspects of librarianship. This question was posed to each respondent: “It is said the only constant is change. Tell us how your job responsibilities/functions will be different five years from now. ” We welcome your responses and will print them as space allows in “Letters to the Editor. ”

Helen H. Spalding

In addressing chang- ing library service de- mands and sources of support, administra- tors need to under- stand more outside of the library arena to build successful part- nerships, recruit and retain outstanding staff, develop quality services, design useful facilities and computer infrastructures, culti- vate new sources of support, and position their libraries for the future.

Partnerships are being formed with new colleagues, such as non-academic libraries, museums, K-12 schools, and corporations. There is increasing interdisciplinary collaboration on campus and among universities. Initiating and negotiating these partnerships call upon new skills to work successfully with dissimilar cultures, communication styles, perceptions, priorities, and values in new relationships. Innovative means of insuring equitable contribution, mutual benefit, and accountability will be conceived, requiring unique agreements, contracts, and fee arrangements without precedent.

Collaboration also may lead to greater strength in the markets where we procure the collections, systems, services, and databases.

In the past, it was easier to define our students and faculty and the dividing line between that primary client group and others. We will be developing policies and procedures for providing services to students and faculty at a distance who may be affiliated with other institutions at the same time, and to the general community whose public libraries are sharing databases of collections and patrons with academic libraries. This diverse user group will require accommodation for wide differences in cultural and educational background, in physical and learning abilities, and in service expectations. Our gifts, grants, and contracts sources also are changing, and an increasing amount of administrators’ time will be spent in marketing new service initiatives to funding sources, and in fund and friend raising.

Larger numbers of our workforce are requiring more leave time or temporary, part-time alternatives to address the health needs of themselves or their parents. The recruitment and retention of qualified em- ployees are requiring administrators to de- sign greater flexibility in the workplace. Candidates are not just looking for a job, but for a lifestyle. We will be exploring ways to support the increasing investment needed in staff training and designing new positions requiring specific skills and cre- dentials atypical for traditional libraries, such as digital engineers, educational tech- nologists, pedagogy specialists, and graphic designers.

If new resources are not developed at the pace of new service needs being gen- erated, reallocation of traditional services and functions will have to be made. Li- brary administrators must make difficult choices at a risktaking pace and survive the political landmines inherent in such change. But they also have the opportu- nity to provide leadership for their cam- puses in making the dramatic changes re- quired of them because of similar trans- formations in their resource base and mar- ket.—Helen H. Spalding

Deborah Abston

While in library school several years ago, I had an assign- ment to write a paper on what I thought the library world would be like in 25 years. Even though I am a fan of science fiction and think of myself as somewhat imagina- tive, my future library was rather bland. Mind you, this was before the explosion of the Internet and the Web.

What will my job be like in five years? What comes to mind is more of the same. Advents in the world of technology will affect our jobs in the same ways they do now. Our jobs will be more complex due to more and larger databases of information. Interactions with library users will last longer due to their bewilderment at the vast arrays of information sources available for their use. We will be scrambling to learning how to use these databases and stay one step ahead of our users.

I know that some think less instruction will be required and that the how-to’s on using these information sources are evident, but in my experience that is not the case, so we will be doing more instruction than ever—both in-person and in classes. To some of you, that probably sounds exactly like your job today.

Even though I feel there will be just as much patron interaction, I also think I will be more isolated from my peers and library users in some ways. Technology has already affected the ways in which we communicate; even tele- phone usage is down for me. I sometimes don’t even see my colleagues for a few days at a time, even though we are at work every- day.

I will know more about computer tech- nology than I do at the present time, there will certainly be a lot more to know. I am on my third computer in eight years, in five years I will be on my fifth or sixth.

In five years, my job will be somewhat depressing, exciting, frustrating, and fulfill- ing, just like it is now. I will feel dumber and smarter, pretty much like I feel now.— Deborah Abston

Mark Cain

I am chief informa- tion officer of a small, liberal arts college, with responsibility for the li- brary, instructional and administrative comput- ing, networking, insti- tutional research, and strategic planning.

As a manager, I will continue to plan, man- age the budget, supervise staff, and do a certain amount of politick- ing. Yet because of the rapid changes in tech- nology and the increasingly competitive higher education market, some things will be differ- ent.

Strategic planning in all parts of my operation will be a constant activity, but the planning timeframe will be shorter—two to three years instead of five. It may even begin to look tactical instead of strategic.

Distance learning will become more prominent, and I will have to devote more time to supporting the development of entire academic programs online. This will have an effect on the library, and we will need to plan for electronic reserves systems, home delivery of monographic and other “hard-copy” materials, and remote (probably Web-based) library use instruction.

We will be installing wireless networking in the library and elsewhere on my campus. With more and more students, faculty, and staff using laptops instead of specially- configured and hard-wired public PCs, we will need a common interface. That interface will likely remain the Web. We will spend less time configuring machines and more time designing user interfaces/front ends.

There will be less focus on the acquisition and servicing of technology—whether that technology is in the library, on a faculty/staff member’s desktop, or in a computer lab. More important will be fostering the effective use of that technology to improve research, learning, and service; to streamline administrative processes; to reduce costs; and to increase revenue. A great deal of attention will be given to process reengineering. In the library, this will mean reconceiving library technical processes and helping users redesign tried-and-true but now obsolescent research methodologies.

Finally, I expect to spend a greater portion of my time on the values of higher education, discussing all, protecting some, discarding others. (I see this as an extension of the important dialogue ACRL began last year.) Progressively more confused by our fast-changing world, we in higher education will check this headlong progress against our ethical bedrock, asking some important questions along the way. “Who are we? What do we stand for? What are we trying to accomplish?”

In planning services and systems, it will be in part my responsibility to ensure that new services and systems take advantage of technological advances without betraying our core values.—Mark Cain

Your opinion is sought

C&RL Newswants opinions from librarians, faculty, and administrators in all types of academic institutions, holding a variety of positions. To be considered as a respondent to a question-based “Way I See It” column, please send your name, title, institution, e-mail address, and photo to “Way I See It,” C&RL News, ACRL/ALA, 50 E. Huron St., Chicago IL 60611-

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