Vocera: Enhancing communication across a library system

Abstract

Librarians understand that the complex information environment frequently requires us to both consult with local colleagues and physically assist our patrons with navigating our vast library systems, facilities, and collections. Seeking to enhance customer service and internal library communication, Ohio State University (OSU) Libraries submitted a successful LSTA Innovative Technology Grant Proposal to the State Library of Ohio in 2008. The funding allowed the libraries t o purchase Vocera, a wearable hands-free communication system with a proven history of improving the communication and efficiency of mobile workers operating in a campus environment.

Currently deployed in more than 550 hospital and . . .