Doing the work: Crafting and implementing liaison competencies

Abstract

Recently at Joyner Library, the main library for West Campus at East Carolina University (ECU), three heads of service completed a project to revise the library’s liaison competencies. The head of collection development, the head of research and instructional services, and the scholarly communication librarian took the competencies from a task-oriented document and turned them into one that allows liaisons to choose what and how they want to learn. The new document is built around learning statements, is goal-oriented, and serves liaison librarians much better than the previous document. This article will cover the creation and use of the new liaison competencies document.