When you only have a week: Rapid-response, grassroots public services for access, wellness, and student success
Abstract
The cascade of events following the global outbreak of COVID-19 produced exceptional examples of camaraderie, collaboration, and resourcefulness. In this article, we share two ways UCLA Library public services staff came together to rapidly re-envision learner-centered library services and support in response to the COVID-19 campus shutdown. In both cases, library staff adapted existing services (e.g., workshop delivery and tutorial design) to embrace remote technologies and scale to meet the needs of a greater number of learners.
Copyright M. Wynn Tranfield, Doug Worsham, Nisha Mody
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