Creating a knowledge-sharing community: The use and expansion of knowledge management at Tulsa Community College

Andy K. Taylor

Abstract

Knowledge management (KM) is a very nebulous term. Research on the use of KM across different types of organizations and disciplines confirms this. This article examines the path that Tulsa Community College (TCC) took to not only build the use of KM across the college, but also to create the support structure to foster the creation of a knowledge sharing community.

In order for an institution to be able to use KM effectively, several questions should be asked. Is there a culture of knowledge sharing at the institution? Is the concept of KM supported by those in the administration?

In the case of TCC, the answers to these questions showed that there were a number of factors that precipitated the use of KM. First, the college began a complete reorganization of its academic units because, as a multicampus community college system, the academic units had become self-contained. A reorganization was carried out that greatly benefited the institution and brought it more in line with a “One College” model.

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Copyright Andy K. Taylor

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